Update: Project Restore 26/10/21

Update Project Restore 26/10/21

• Between the 13^th and the 20^th October we took 5,300 calls on the dedicated freephone number we have set up.

• We’ve taken around 6,500 calls since the freephone line was set up in September.

• We’ve responded to more than 2,000 webchats.

• The majority of calls are requesting support on retuning, plus information on making appointments for engineers to visit, as well as the voucher scheme we have set up.

• We’ve set up a dedicated website with updates and information: bilsdalemast.co.uk

• In less than two weeks we have had 41,000 unique page views on the site

• The Freeview website’s Bilsdale pages have had almost 47,000 page views in less than two weeks

• Official letters containing information about how to claim the £50 Currys vouchers are landing on doormats: more than 15,000 have been sent out. As of late yesterday (MONDAY 25^th October), more than 1,000 households had already claimed their voucher to buy a TV streaming device.

www.bilsdalemast.co.uk

Freephone number 0800 121 4828