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Arqiva goes on the road in East Durham to support ‘not spot’ households

Arqiva, the company which operates Bilsdale TV Mast, today unveiled its latest way of helping people in East Durham whose TV signal may be affected when a new, interim mast is switched on next month.


The TV Signal Help Team will tour the area in a customised vehicle, providing support and advice to residents.


Last week Arqiva announced the switch to a new, interim, 80-metre mast at Bilsdale which will improve the signal for more than 100,000 people and be more robust in bad weather.


An estimated 1,250 households - primarily along the Durham coast - will be within a “signal shadow” caused by the location of the interim mast, and will unfortunately lose their service next month.



The company has written to those homes affected and now needs them to make contact so that – if required – engineers can repoint their aerials free of charge and make sure they continue to receive a TV signal.

Residents should ring 0800 121 4828, or go to

As part of its Project Restore information campaign, a team from Arqiva will be visiting areas across East Durham and parking at several locations to offer help to residents.


The TV Signal Help Team vehicle will be visiting the following areas on the following dates:


Monday 31/01/22 10AM - 12PM - Hartlepool

Headland car park, TS24 7EN

Monday 31/01/22 1:30PM - 3:30PM - Blackhall

St Joseph Church car park, Blackhall Colliery, TS27 4HE


Tuesday 01/02/22 10AM - 12PM - Peterlee

Asda car park, Peterlee, SR8 1AR

Tuesday 01/02/22 1:30PM - 3:30PM - Hendon

Tatham Street car park, SR1 2QB


Wednesday 02/02/22 10AM - 12PM - Horden

Car park on Blackhills Road, Horden, SR8 4TQ

Wednesday 02/02/22 1:30PM - 3:30PM - Easington Colliery

Car park (opposite The Pet Salon), Seaside Road, SR8 3PF


Thursday 03/02/22 10AM - 12PM - Kelloe

Kelloe & District Workmens Club, Kelloe, DH6 4PD

Thursday 03/02/22 1:30PM - 3:30PM - Ryhope

The Village Green, Ryhope, SR2 0NQ


Friday 04/02/22 10AM - 12PM - Easington Village

Go Local Village Shop car park, Easington Village, SR8 3AT

Friday 04/02/22 1:30PM - 3:30PM - Seaham

Seaham Hall Beach Car Park, SR7 7AF


Saturday 05/02/22 10AM - 12PM - Dalton Park

Dalton Park Retail Park, SR7 9HU

Saturday 05/02/22 1:30PM - 3:30PM - Seaham

Asda Car Park, Byron Place Shopping Centre, SR7 7HN