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Retune instructions

As new temporary sites are made live, some Freeview TVs will need to be retuned. All you need to do is press ok or retune.

FAQs - retuning

From why we are building a temporary mast, to how to retune your tv, we've already got lots of answers to the most common questions below.

If you are still without the main channels (channels 1-5) in standard definition, please call us on 0800 121 4828 and we will talk you through the options available to you.

As a result of the Bilsdale fire, radio services across the region were also affected, and we’re aware that some services are degraded or poor quality for some listeners. We’re very sorry for the disruption this has caused, there has been a lot of work carried out in the area to improve services until the new mast is ready at Bilsdale.
The BBC national FM services (Radio 1, 2, 3, and 4), BBC DAB, D1 and SDL digital radio services, as well as digital services on North Yorkshire DAB and Teesside DAB, are now transmitting from the interim tower.
If you still find you’re missing your favourite radio stations here are some options to try:
  1. If you usually listen on FM, try retuning – some services are available from other transmitters nearby. A simple retune up or down the dial may bring these services back, noting that some local FM stations may be a different local service.
  2. If you are unsuccessful on FM and you have access to a DAB radio, try finding your service on that – the DAB network has a different network of transmitters and it could be that you’re able to get your service back here. This may require a retune using the autotune function of the radio to refresh the stations that are available.
  3. If you have access to the internet, try searching for your station – most radio stations have Listen Live options online for those with web access
  4. If you have had TV restored, many channels are available further down your Programme Guide – look for all the main radio stations on channel numbers between 700 and 730

Still need help? Contact us on our Contact Form