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Check if your address is affected and take a look at our handy guides and FAQs to help get your service restored.


From why a temporary mast is needed, to how to retune your tv, we've already got lots of answers to the most common questions below.

Terrestrial television signals rely on line of sight, so because this mast is shorter than the original, it can’t reach the same amount of areas. You can watch a short video about it here

On February 18 2022 planning permission was granted for the building of the new permanent replacement mast at Bilsdale. The new mast will be more than 300 metres tall, and will involve teams of more than 100 workers.

The construction of a new Bilsdale Mast in North Yorkshire, which will become one of the UK’s tallest structures and is only a few metres smaller than The Shard in London, is a significant engineering challenge. The scale and complexity of the project in a remote and environmentally-sensitive location, using a bespoke design, along with the impact of the weather at the moor top site, mean the finish date for the project has to be an estimate.

A construction project of this scale and complexity might usually take 18-24 months, but Arqiva is working hard with others – for example, steel suppliers in the UK – to reduce that timescale in a safe and effective manner. It is hoped the new Bilsdale Mast will be in place by early autumn 2022 and will become operational between then and spring 2023. 

Broadcasting television and radio to millions of people is heavily dependent on line-of-sight communication – that’s why broadcast towers and masts are very tall or found on high ground. These transmitters require cable networks to power them. And installing, maintaining or replacing this equipment, especially at height, is very complicated.

Weather can also be a problem. High winds can make it too dangerous for people to work above certain heights. And wet weather can mean it’s not safe to carry out electrical work.

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