Those who qualify for further help from Arqiva through the Project Restore Home Support team must meet the following conditions:
Why are channels 1 to 5 in standard definition deemed to be “enough”?
In order to act as quickly as possible, it has been necessary to prioritise certain TV services over others. This is because the relay towers that we have and can put up quickly have limited space and therefore can’t carry equipment for all the channels that were on Bilsdale Mast, which was more than 300 metres tall. The channels that appear in numbers 1 to 5 on your TV are known as the core Public Service Broadcasting services. These provide the core services which are intended for public benefit and are required by law to carry critical local and national news as well as public service announcements. They also deliver the largest share of TV viewing on Freeview. The reason we have focused on standard definition (SD) is that not all TV sets can access HD and this ensures nobody is excluded from receiving these critical services.
We are of course working towards eventually restoring all services to households as quickly as possible.
What support is being offered to vulnerable or isolated people?
We’ve met with local organisations such as Age UK, local authorities and housing associations to discuss the best way to serve these people. We’re currently putting plans in place with local partners and we’ll provide an update as soon as there’s more news.
Who is classed as priority or vulnerable?
Priority will be given to people over 65, to the clinically vulnerable and other vulnerable people with carers.
Blind or partially sighted people are one of our top priorities. Support can be arranged through our helpline for an accredited engineer to attend the affected property.
I am self-isolating/shielding – will I have to wait longer?
Aerial engineers can’t access any house where someone is self-isolating due to Covid. Our engineers will operate Covid-safe principles and practices such as venting windows and wearing PPE.
Why did the temporary mast not restore services for all households served by the original?
Terrestrial television signals rely on line of sight, so because this mast is shorter than the original, it can’t reach the same amount of areas. You can watch a short video about it here https://www.youtube.com/watch?v=YbhgFMbq0oY.
When will services be fully restored to every household?
On February 18 2022 planning permission was granted for the building of the new permanent replacement mast at Bilsdale. The new mast will be more than 300 metres tall, and will involve teams of more than 100 workers.
The construction of a new Bilsdale Mast in North Yorkshire, which will become one of the UK’s tallest structures and is only a few metres smaller than The Shard in London, is a significant engineering challenge. The scale and complexity of the project in a remote and environmentally-sensitive location, using a bespoke design, along with the impact of the weather at the moor top site, mean the finish date for the project has to be an estimate.
A construction project of this scale and complexity might usually take 18-24 months, but Arqiva is working hard with others – for example, steel suppliers in the UK – to reduce that timescale in a safe and effective manner. It is hoped the new Bilsdale Mast will be operational in spring 2023.
Why is it taking so long to restore signals?
Broadcasting television and radio to millions of people is heavily dependent on line-of-sight communication – that’s why broadcast towers and masts are very tall or found on high ground. These transmitters require cable networks to power them. And installing, maintaining or replacing this equipment, especially at height, is very complicated.
Weather can also be a problem. High winds can make it too dangerous for people to work above certain heights. And wet weather can mean it’s not safe to carry out electrical work.
How is the affected area designated – the next street has TV now – I don’t?
The temporary mast has restored some services for over 98% of households. Broadcast technology is complex and for reasons outside of our control – rooftop aerial condition, direction and obstacles to the line of sight – one house may receive a signal while next door may not.
Will this affect my radio service
