Those who qualify for further help from Arqiva through the Project Restore Home Support team must meet the following conditions:
- Cannot watch BBC One, BBC Two, ITV, Channel 4 and Channel 5 (in standard definition) on their main TV set - whether this is through the aerial or through a connected SMART TV
- Do not have TV from Sky, Virgin or Freesat on their main TV set
- Live in the affected area
- Have not claimed a £50 Currys voucher that Arqiva will mail out to those households in not-spots.