We’re here to help
A new, temporary mast at Bilsdale came into service on the 13th October, helping to restore TV services to around 95% of households across the region. If you haven’t done it already, then you’ll need to retune your TV and there’s a retuning guide here.
Unfortunately, a number of homes still remain without a TV signal. These so-called “not-spots” have poor line-of-sight communication with the temporary mast. We’re working hard to increase coverage in order to reach more homes, but to help as many people as possible we’re also offering further assistance.
We’re trying to find the best way to help everyone without a TV signal. If you, or someone you care for, needs support or advice then you can fill in an online form to request help here or call the dedicated freephone number on 0800 121 4828.
TV streaming device voucher
If you’re living in a “not-spot” area where services have not been restored then you can also receive a voucher to cover the cost of an alternative way to watch free-to-air TV.
The £50 voucher can be spent at Currys, online or in store, to buy a TV streaming device. See www.currys.co.uk for all of the available streaming devices. Any funds left over from the voucher after buying a TV streaming device can be used by the householder.
The official letters containing details on the secure way to activate your Currys voucher are being sent out this week. You need WiFi to use a TV streaming device, and if you don’t have broadband then please call the freephone number above for further assistance.
We’ll continue to provide updates and support here at bilsdalemast.co.uk